Our contract

All bookings are made by Ona Nature Safaris, Nairobi kenya. By booking a trip with us you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your Group Tour itinerary.

Your details

Once your booking is confirmed, you must supply us a passenger booking form for each person, including a copy of the front page of your current passport, and any pre-existing medical conditions, which may affect your ability to participate or complete your travel arrangements.

Pricing

The tour package prices are based on currency exchange rates effective of the date of itinerary and are subject to change. All prices are in USD and KSH. Any supplements payable locally in the destination (e.g. local payments, entrance fees, tipping etc) will be expressed in the local currency. Where exchange rate fluctuations occur of more than 2.5% or any other increases in the price of services provided which are beyond our control, including any fuel surcharges, we reserve the right to adjust package prices accordingly at any time up until the delivery of the service, irrespective of the reservation payment status. Package prices that include international and/or domestic flights are subject to change due to fluctuations in airline fees.

Bookings & Payments

For a pax to book/confirm a spot on the package tour, a non-refundable deposit of 30% of total tour price/package per person/booking is required. All final payments must be made 60 days before departure. If a pax books less than 60 days before departure the total tour price is payable. Payments can be made by credit card or direct bank deposit.

Passports and Visas
You must carry a valid passport and have obtained and Indian 6 month tourist visa to Kenya before departure. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates.  We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Hotel Bookings

On all our tours, it is our responsibility to choose and book the hotels on your behalf. We do not guarantee any particular hotel, but we do guarantee hotel standards. i.e. 3, 4, or 5 star properties. Hotels properties may change due to unforeseen circumstances beyond our control by hotel operators. Additionally when booking Heritage Properties these are not * rated.

Cancellation by the client/traveler:
If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation via email of the cancellation.

If you cancel a tour:

60 days or more prior to departure, we will retain the deposit only;

Between 30 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and

Less than 30 days prior to departure, we will retain 100% paid by you in connection with the booking.

Cancellation by Ona Nature Safaris:
We may cancel a trip at any time up to 60 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate your planned itinerary or tour. If we cancel a trip you may choose between us applying the amounts paid toward an alternative date or receiving a full refund. (Less 30% deposit) We are not responsible for any incidental expenses that you may have incurred as a result of your booking.

Severability

In the event that any term or condition contained in these Booking Terms & Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or conditions shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue binding.

Errors & omissions

Although we have made a concerted attempt to verify the accuracy of statement made in our trip documentation including website and itinerary, we cannot be held responsible for any error, omission or unintentional mis-representation that may occur.

Responsibility & Flexibility & Itinerary Changes

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives to travel plans. The itinerary provided is representative of the type of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances, political disturbances, events or safety concerns.

Acceptance of Risk

You acknowledge that the nature of the travel in Africa is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives in your home country. We use information from government foreign departments and reports from our contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

 

 

Disclaimer

It is a pre-requisite of acceptance of travelling/booking with Singe  Tours & Travel, that all our clients or passengers remove any form of responsibility from Singe Tours & Travel and its staff in the event of personal accident or injury.

 

Complaints

If you our client or passenger has a complaint of any form about our services provided, please firstly inform our local staff immediately so they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaints should be put in writing to Singe Tours & Travel within 15 days of your return to your home country. Singe will not accept any claims received after this period. Response to complaints can take up to 30 days from receipt.

Leave a Reply